To check, please go to the course again and check if the "finish course" button is still there. If the "finish course" button is not yet clicked, the certificate of completion will not appear on the certificates tab on your dashboard.
Once the "finish course" button is clicked, the button will be replaced by the "retake course" button.
While taking the course you need to make sure that you clicked on the "Finish Course" button at the end of each course to receive your certificate of completion.
After clicking on the "Finish Course" button, your certificate of completion should already appear on the certificates tab on your dashboard menu.
To save your certificate of completion:
1. Right-click on the certificate of completion photo
2. Choose "Save Image As"
3. Save
IMPORTANT NOTE: There is a known issue now that when you click the certificate button, the certificate of completion does not appear.
Hence, DO NOT get your certificate of completion by clicking the "certificate" button on your course page, instead, go yo your "My Dashboard" and click on your "certificates" tab.
You can also access your certificates by hovering your mouse to your "avatar", then click on certificates on the dropdown menu.